Ethan Do.

CONSULTANT CTO

As head of Software Development and IT Services, led a team of 12+ software developers to effectively execute and build technical products based on business impact. Owned product strategy and drive product roadmap along with internal team process optimization. Led high-level programs, initiatives, and technical roadmaps, including orchestrating all aspects of Web Systems and Cloud for internal teams and external clients.

Major Impacts

• Drove organizational growth from $8M to $25M while owning the technical delivery of the company's solutions and services with a set vision for future growth and adaptability to market trends and client needs.
• Identified client's current gaps as the principal architect on solutions, including designing a track and trace system for F1000 companies that identified product sales divergence in 31 countries.
• Led high-level programs, initiatives, and technical roadmaps, including orchestrating all aspects of Web Systems and Cloud for internal teams and external clients.
• Ideated, developed, and deployed a resource hub solution for Astra Zeneca to engage and educate patients on self-injection medications which resulted in over 28% increase in opt-in.

FOUNDER

Founded an award-winning technology company with over $3M in revenue and 11 FTEs from $500. Served as an end-to-end solutions architect with requirements gathering, planning, developing, testing, and deploying tasks.

Major Impacts

• Envisioned and developed analytics and platform for millions of IoT, such as NFC and BLE Beacons.
• Hired and led a team of developers to reduce development time of custom mobile web solutions from 2 months to 3 weeks.
• Secured over $500K in government funding for research and development with McMaster University.
• Fostered key industry relationships while serving in end-to-end business roles, including presenting to the Board of Directors, leading ideation, generating sales, creating processes, billing, and maintaining business relationships.
• Recognized as a Canadian Leader in Proximity Technologies and Inventor on a patent granted and patent-pending, including inventing a patented method to illuminate NFCs using passive energy.

BUSINESS INTELLIGENCE ANALYST

Provided recommendations to drive critical business growth objectives by understanding and applying trends in analytics. Designed, developed, and deployed internal sales dashboards.

Major Impacts

• Created single consolidated dashboards from dozens of reports and scorecards, enabling multiple teams to access high-level status and present current GAP analysis results quickly, saving over 37.5 management hours per week.
• Initiated Member Churn Analysis at eBay Canada to identify key issues responsible for 26% of dissatisfaction, leading to the creation of a Special Taskforce department that increased NPS score by over 30 points.
• Increased the visibility of initiatives by analyzing post-marketing launches via ad-hoc KPI reports that assisted the BU in understanding Marketing ROI.
• Saved over 480 labour hours per month by streamlining reporting activities from Department Specialists, eliminating duplication, and validating metrics.
• Saved over 200 labour hours a month by implementing automated end-of-shift status reports.

BUSINESS RULES & PROCESS ANALYST, IT PROJECT MANAGEMENT INTERN

Led and implemented change activities related to business processes and technologies. Collaborated with Global Policy Managers in maintaining rules to ensure compliance with government recalls.

Major Impacts

• Localized French Trust and Safety Rules and messaging prior to the eBay Quebec francophone site launch.
• Created a process to optimize new content uploads from 14 days to 48 hours turnaround.
• Restructured content tree to improve the program interface load-time from 180 to 15 seconds.
• Formulated fraud protection algorithms during high visibility public events and anticipated potential Public Relations issues that resulted in preventing over 120 fraud cases per month.

SR. CENTRE MANAGER & TECHNOLOGY SYSTEMS ANALYST

Led 24/7 retail operations branch averaging over 500 daily transactions, generating $3M per year top line and consistently achieving the highest profit in Canada.

Major Impacts

• Drafted a Request For Proposal to secure a $500K/year contract.
• Improved workflows by JAD facilitation, resulting in shorter project turnaround and average labour rate reduction of 2.5% below plan.
• Coached team members through SMART goals, leading to dozens of promotions.
• Initiated training programs in technology and store-level operations, resulting in recognition as Western Canada's Training Centre.

M.A.Sc. (Computing Sciences)

Researched the detection and classification of concept drifts within the context of data streams. Extended existing algorithms and created a Bi-LSTM machine learning model to maximize accuracy.

B.A.Sc. (Business Informatics)

Combined honours program in Computing Sciences and Commerce.